Welcome to LEDD Hotels & Resorts. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and services. This Privacy Policy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website or make bookings through our platform.

By accessing our website and using our services, you agree to the terms outlined in this policy.

Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you use our website, contact us, or make a reservation. This information may include:

• Full name
• Phone number
• Email address
• Billing and payment information
• Travel preferences and booking details
• IP address and device information
• Communication records and inquiries

Information is collected only when voluntarily provided by users or automatically through website usage technologies.

2. How We Use Your Information

The information collected may be used for:

• Processing hotel, resort, villa, and houseboat bookings
• Providing customer support and travel assistance
• Sending booking confirmations and updates
• Improving website functionality and user experience
• Responding to inquiries and requests
• Sharing promotional offers, updates, and marketing communications
• Ensuring website security and fraud prevention

We use personal information only for legitimate business and service-related purposes.

3. Payment Security

Payments made through our website are processed through secure third-party payment gateways. LEDD Hotels & Resorts does not store sensitive payment details such as card numbers, CVV information, or banking passwords on our servers.

While we take reasonable precautions to protect your information, users are advised to use secure internet connections while making online transactions.

4. Information Sharing

We do not sell, rent, or trade personal information to third parties. Information may only be shared with trusted service providers, payment processors, travel partners, or government authorities when required for booking fulfillment, legal compliance, or operational purposes.

All third-party partners are expected to maintain appropriate privacy and security standards.

5. Data Protection & Security

We implement reasonable technical and organizational security measures to protect user data from unauthorized access, misuse, disclosure, or loss.

Although we strive to maintain strong security practices, no online platform or internet transmission can be guaranteed completely secure.

6. Third-Party Links

Our website may contain links to external websites or services. LEDD Hotels & Resorts is not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review the privacy policies of external platforms before sharing information.

7. Marketing Communications

Users may receive promotional emails, offers, or updates related to our services. Users can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication.

8. User Rights

Users may request access, correction, or deletion of personal information submitted to us, subject to legal and operational requirements.

For privacy-related requests or concerns, users may contact our support team through the official communication channels provided on our website.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve website performance, remember preferences, and enhance the browsing experience.

By continuing to use our website, you consent to the use of cookies as described in this policy.

2. How We Use Cookies

We use cookies to:

• Improve website functionality and performance
• Remember user preferences and settings
• Analyze website traffic and visitor behavior
• Enhance security and prevent fraudulent activity
• Provide a smoother browsing and booking experience

Cookies help us understand how users interact with our website so we can improve our services.

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and enable core features such as navigation and booking functionality.

Performance Cookies

These cookies help us analyze website usage and improve performance by collecting anonymous visitor information.

Functional Cookies

Functional cookies remember user preferences and improve personalized browsing experiences.

Marketing & Analytics Cookies

These cookies may be used to deliver relevant promotions, advertisements, or analyze marketing campaign effectiveness.

4. Managing Cookies

Most web browsers allow users to control or disable cookies through browser settings. Disabling certain cookies may affect website functionality and user experience.

Users can manage cookie preferences directly through their browser settings at any time.

5. Policy Updates

LEDD Hotels & Resorts reserves the right to modify or update this Privacy Policy & Cookie Policy at any time without prior notice. Updated versions will be published on this page.

Users are encouraged to review this page periodically for changes and updates.

6. Contact Us

If you have questions regarding this Privacy Policy & Cookie Policy or how your information is handled, please contact LEDD Hotels & Resorts through our official website or customer support channels.